POLICIES

Following home care instructions for extensions is recommended. Extensions can cause severe damage and hair loss if maintenance is not kept up and home care is not followed properly. The stylist and salon are not responsible for any damage that may occur. In the event that the extensions do get matted, there will be an additional hourly based charge added to the appointment to remove.

The stylist and salon are not responsible for any part of the extension coming loose or coming out after the client leaves the salon. Adjustments or repairs can be requested at the clients expense.

The stylist is a licensed technician who will try their best to create desired results, but there is no guarantee this will be achievable.

Services rendered are Non Refundable, since Stylist has carefully consulted and invested labor and product in providing an agreed upon service.

SCHEDULE APPOINTMENT

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Extensions are custom ordered for each client. The payment for hair is rendered at the time of booking the install appointment. Appointments cannot be held without payment. Once the payment is taken, there are no refunds for any reason for the hair purchase. If you need to cancel the install appointment for any reason, you can pick up the hair from the salon to keep. The cancellation time period applies. If payment cannot be collected for cancellation fees, the hair will be held until payment is made for any cancellation fees applicable. See cancellation policy.

refund

Refunds will NOT be provided for any reason. Adjustments at the discretion of the stylist can be requested within one week of the service date. 

cancellation

All Cancellations should be done either over the phone or you may cancel through your original email confirmation by selecting the MANAGE TAB down at the bottom, greater than 48 hours.
 
The cancellation fee and services are NON REFUNDABLE, & any adjustments to your service should be done within a 2-week time frame from your initial appointment.

DEPOSITS are NON REFUNDABLE if your appointment is canceled within 48 or 24 hours.

A 100% fee of service will occur if a cancellation or reschedule is made within 24 hours of your appointment and a 50% fee of service will occur if canceled within 48 hrs regardless of the reason and is up to the discretion of the stylist. This charge is not to be applied to future appointments.A consultation is a complimentary 15 minute appointment. Due to high demand and the length of time booked, we won’t be able to accommodate you if you are more than 5 minutes late, and will be counted as no show. No shows and cancellations with less than 24 hours notice will be charged a $50 fee.

late

In order to be able to perform the services booked effectively, and to be fair to other clients, there will be a late fee automatically added to your service after the 15 minute grace period of $50 every 30 minutes. Depending on the time of your appointment, if it affects the other appointments booked that day, your appointment will be rescheduled and a 100% of service booked fee will apply.